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Have a question about your order, need help choosing a size, or want to know more about one of our dresses? ELLA IN THE SKY is always happy to hear from you.
We’re here to make your shopping experience easy, comfortable, and enjoyable.
Email: help@ellainthesky.com
Response Time:
We typically respond within 24–48 business hours, Monday–Friday.
For faster assistance, please include your order number and a brief description of your question.
Order Support
Questions about your order, order status, or order details.
Sizing & Fit
Not sure which size to choose? Send us your measurements and we’ll be happy to help.
Shipping & Tracking
Need help with delivery, tracking information, or shipping options?
Returns & Refunds
For return or refund questions, please contact our team before sending anything back.
Product Questions
Ask us about dress styles, fabrics, colors, sizing, or availability.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us with your order details and photos.
ELLA IN THE SKY
2874 Carmel Cir
Colorado Springs, CO 80910
United States
Business Correspondence Only – Not a Return Address
Please contact Customer Support before sending any return. We’ll provide the correct return instructions and return address.
Monday–Friday: 9:00 AM–6:00 PM EST
Saturday–Sunday: Closed
We’ll do our best to respond as quickly as possible.
Whether you’re searching for the perfect fit, checking on an order, or simply have a question, we’re here to make things a little easier.
ELLA IN THE SKY — Find the dress that feels like you, and make the moment yours. 🌷
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