Refund policy

At ELLA IN THE SKY, we want you to feel confident every time you shop with us. If something isn’t quite right with your order, we’re here to make the return process as clear and straightforward as possible.

Please review the following guidelines before requesting a return.

1. Our Return Window

You may request a return within 30 days of delivery.

To be eligible, your item must be:

  • Unworn and unused
  • Unwashed and unaltered
  • In its original condition
  • With original tags attached
  • Free from makeup, perfume, stains, odors, pet hair, or other signs of wear
  • Returned with original packaging whenever possible

Items that do not meet these requirements may be refused or may not qualify for a refund.

2. Items We Cannot Accept

For hygiene and product-safety reasons, the following items are generally non-returnable:

  • Final sale items
  • Gift cards
  • Bodysuits
  • Underwear and lingerie
  • Swimwear with the hygiene liner removed
  • Earrings
  • Personalized or customized items
  • Beauty accessories
  • Items damaged through misuse, improper care, or normal wear

3. Before You Send Anything Back

Please contact us before mailing your return.

📧 help@ellainthesky.com

Please include:

Order Number:
Full Name:
Email Address:
Item(s) You Want to Return:
Reason for Return:
Photos: If applicable

After reviewing your request, our Customer Support team will provide the appropriate return instructions.

Please do not send a return without receiving approval first.

4. Return Shipping

For returns due to personal preference, sizing, or other reasons not caused by ELLA IN THE SKY, the customer is responsible for the return shipping cost.

If we sent you an incorrect, damaged, or defective item, please contact us before returning it so we can review the situation and provide the appropriate solution.

Please keep your shipping receipt and tracking information until your return has been fully processed.

5. Damaged, Defective, or Incorrect Orders

We’re sorry if something went wrong with your order.

Please contact help@ellainthesky.com within 7 days of delivery and provide:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • Photo of the shipping label
  • A short description of the problem

Our team will review the information and help determine the best solution.

6. Refunds

Once your return arrives, our team will inspect the item to make sure it meets the return requirements.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • Your bank or payment provider may need additional time to display the refunded amount.
  • Original shipping charges are generally non-refundable.

You will receive an email once your refund has been processed.

7. Order Cancellation

If you change your mind about an order, please contact us within 12 hours of placing the order.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

8. Return Review

To help us process your return smoothly:

  • Please obtain return approval before shipping.
  • Do not remove tags or alter the item before deciding to return it.
  • Pack the item securely to prevent damage during transit.
  • Returns showing signs of wear, washing, alteration, or misuse may be rejected.
  • Unauthorized returns may not be accepted.

ELLA IN THE SKY reserves the right to refuse a return that does not meet the requirements outlined in this policy.

9. Return Address

ELLA IN THE SKY
2874 Carmel Cir
Colorado Springs, CO 80910
United States

Business Correspondence Only – Not a Return Address

Please do not send your return to this address unless our Customer Support team specifically instructs you to do so. The correct return address will be provided after your return request has been reviewed and approved.

10. Questions About Your Return?

We’re happy to help.

ELLA IN THE SKY
📧 help@ellainthesky.com

Please allow 24–48 business hours, Monday–Friday, for a response.

✦ A Little Note From Us

We know that sometimes a dress simply isn’t the right one — and that’s okay. Our goal is to make the return process simple, transparent, and stress-free, so you can shop with confidence.

ELLA IN THE SKY — Find what feels right, and make every moment your own. 🌷