Shipping policy

Welcome to ELLA IN THE SKY. We’re committed to making your shopping experience smooth and enjoyable from the moment you place your order to the moment it arrives at your door. Please review our Shipping Policy below for important information about processing, shipping rates, tracking, and delivery.

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📦 Order Processing

Once your order has been successfully placed and payment has been confirmed, our fulfillment team will carefully prepare your items for shipment.

Processing Time

• Orders are typically processed within 1–3 business days.
• Orders are processed Monday–Friday, excluding weekends and U.S. public holidays.
• Orders placed outside business hours will begin processing on the next business day.
• During holidays, promotional events, or peak shopping periods, processing may take a little longer.
• Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

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🚚 Shipping Methods & Rates

Shipping fees and available options are automatically calculated and displayed during checkout.

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🔎 Order Tracking

Once your order has been shipped, you’ll receive a shipping confirmation email with your tracking information.

Tracking information may take 24–48 hours to become active after the carrier scans your package.

You can track your shipment through 17TRACK:
https://www.17track.net

If you have questions about your shipment or tracking information, please contact us at help@ellainthesky.com.

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📍 Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

• Once an order has entered processing, the shipping address may not be changed.
• Orders containing multiple products may be shipped separately depending on inventory and fulfillment arrangements.
• The shipping carrier may vary depending on the destination and logistics arrangements.
• We currently do not ship to APO, FPO, or DPO military addresses.

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⏳ Shipping Delays

Although we work hard to keep orders moving, unexpected delays may occasionally occur due to:

• Severe weather
• Customs inspections
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

These circumstances may be outside our control and may extend the expected delivery time.

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📦 Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Order number
• Photos of the shipping package
• Shipping label
• Photos of the damaged item, if applicable

Our Customer Support team will work with the carrier to help resolve the issue as promptly as possible.

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🌎 Customs & Import Charges

For international shipments, customs duties, VAT, taxes, or other import fees may apply depending on the destination country.

Any customs or import charges imposed by the destination country's authorities are the customer's responsibility.

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🏢 Business Address

ELLA IN THE SKY
2874 Carmel Cir
Colorado Springs, CO 80910
United States

Business Correspondence Only – Not a Return Address

Please contact Customer Support before sending any return. Do not send returns directly to this address unless you have received specific return instructions from us.

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💌 Contact Us

ELLA IN THE SKY
Email: help@ellainthesky.com

For shipping-related questions, please include your order number whenever possible.

Our Customer Support team typically responds within 24–48 business hours, Monday–Friday.

ELLA IN THE SKY — From checkout to your doorstep, we’re here to make every step feel easy. ✨