Terms of service

Welcome to ELLA IN THE SKY. These Terms of Service (“Terms”) outline the rules and conditions that apply when you access or use our website, products, and services. By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please discontinue use of our website.

1. Eligibility & Acceptance

By using our website, you confirm that:

  • You are at least 18 years old or are using the website with the permission of a parent or legal guardian.
  • You will comply with all applicable laws and regulations.
  • The information you provide to us is accurate, complete, and current.
  • You agree to follow these Terms along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Responsible Use of Our Website

We want ELLA IN THE SKY to remain a safe and enjoyable place for everyone.

You agree not to:

  • Use our website for unlawful, fraudulent, or unauthorized purposes.
  • Attempt to access accounts, systems, or areas without authorization.
  • Upload or distribute viruses, malware, or other harmful materials.
  • Interfere with the operation, security, or functionality of our website.
  • Copy, reproduce, or commercially exploit our website content without permission.

We may restrict or terminate access to our website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that our product descriptions, photographs, measurements, prices, availability, and other information are accurate.

However, please keep in mind:

  • Colors may appear slightly different depending on your device or screen settings.
  • Measurements may vary slightly due to manual measuring.
  • Product availability can change without notice.
  • We may update, modify, or discontinue products at any time.

4. Pricing & Payment

All prices on our website are displayed in U.S. dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing, description, or typographical errors.
  • Change product prices at any time.
  • Modify, suspend, or end promotional offers.
  • Decline or cancel orders affected by obvious pricing or technical errors.

An order will generally be processed once payment has been successfully authorized.

5. Order Acceptance

After you place an order, we may send an order confirmation email. Receiving a confirmation does not guarantee that the order will ultimately be accepted.

We reserve the right to cancel or refuse an order for reasons including:

  • Payment or authorization issues
  • Product availability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Shipping restrictions
  • Technical or system errors

If payment has already been collected for an order that we cancel, the applicable amount will be refunded to the original payment method.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

We work to process orders promptly, but delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs inspections, public holidays, transportation disruptions, high shipping volumes, or incorrect shipping information.

7. Returns & Refunds

Returns, refunds, and order cancellations are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before submitting a return request to understand the applicable requirements and procedures.

8. Intellectual Property

All content displayed on the ELLA IN THE SKY website, including:

  • Brand name and logos
  • Product photographs
  • Graphics and visual materials
  • Website design and layout
  • Product descriptions
  • Written content

is owned by ELLA IN THE SKY or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

9. Disclaimer

To the extent permitted by applicable law, our website and products are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • Our website will always be available or uninterrupted.
  • The website will be completely free from errors.
  • Website information will always be current or completely accurate.
  • Every product will remain available indefinitely.

10. Limitation of Liability

To the fullest extent permitted by applicable law, ELLA IN THE SKY shall not be responsible for indirect, incidental, special, consequential, or similar damages arising from or related to:

  • Your use of or inability to use our website
  • The purchase or use of our products
  • Shipping or delivery delays
  • Website interruptions
  • Technical problems or system errors

To the extent permitted by law, our maximum liability relating to any claim will not exceed the amount paid for the applicable order giving rise to the claim.

11. Changes to These Terms

We may update or revise these Terms from time to time.

Any revised Terms will become effective once posted on our website. By continuing to access or use our website after changes are posted, you agree to the updated Terms.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States and the State of Colorado, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or your use of our website will be handled through the appropriate legal process.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

ELLA IN THE SKY
Email: help@ellainthesky.com

Business Address:
2874 Carmel Cir
Colorado Springs, CO 80910
United States

Business Correspondence Only – Not a Return Address

Our Customer Support team typically responds within 24–48 business hours, Monday–Friday.

✦ Thank You for Shopping With Us

We appreciate you choosing ELLA IN THE SKY and hope every visit brings you a style that feels uniquely yours. ✨